Technical Support Team Lead

Company Description:

Flashy is a SaaS platform offering a range of tools for e-commerce websites, including customer club management, newsletters, SMS , product recommendation carousels, website pop-ups, and more cool features for e-commerce websites to help eCommerce store owners and agencies improve their services and generate revenue.

About the Role:

As a Technical Support Manager, you will have a combined role of providing support hands-on and managing the support team.

Full-time job, Sunday-Thursday, 9:00-18:00.

We are working 100% Remotely.

Responsibilities:

Handling tasks and tickets, as well as strategic management and KPI tracking.

Manage and maintain the quality of support by managing the ticketing system, ensuring accurate and professional responses, and tracking team statuses to enhance customer satisfaction.

Continuously create, streamline, and implement work processes, conduct training sessions, facilitate knowledge transfers, and foster team building.

Requirements:

2+ years of experience in technical support – Must.

2+ years of experience in managing a technical support team – Must.

2+ years of Experience with E-commerce industry – Must

Familiarity with CSS/HTML/JavaScript/Rest API – is a significant plus.