Online Customer Service Representative (Night shifts) 406

You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

Are you a student that is looking for the perfect position to enter the gaming and hi-tech world?

We are looking for a diligent, customer-centric support agent to join our customer service team. You will provide product/services information and resolve emerging problems that our players face within the game.

Responsibilities:

• Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
• Identify and analyze recurring issues and trends by working with other departments until resolution.
• Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
• Work in a dynamic, team-focused environment with growth opportunities and benefits.

Requirements:

• Native or Mother tongue level in English and Hebrew (written & spoken)
• Ability to work weekends and nights from home
• Availability to work in shifts (22:00-6:00 IL time), at least 3 shifts per week (Sun-Thu) and weekends (Fri-Sat)
• Independent and self-learner
• Excellent interpersonal and communication skills
• Proactive & can-do attitude!
• Data-driven thinker
• Ability to work in a fast-paced environment
• High-level understanding/interest in social gaming/online marketing field
• 1+ years of experience in customer success – an advantage