Customer success and support

Company Description

Ubeya is a workforce management solution for on-demand employment in the gig economy. Our platform empowers business and agency leaders to optimize processes, scheduling, communication, payroll, and compliance using employee and client portals. We help businesses worldwide become more resilient and adaptive to change, leading to growth, operational excellence, and happy workforces.

Role Description

This is a full-time on-site role for a Customer Success and Support position located in Tel Aviv-Yafo. As a member of our team, you will be responsible for ensuring customer satisfaction, providing analytical support, offering customer support, and maintaining effective communication. Your daily tasks will include assisting customers, resolving issues, collecting feedback, and providing excellent customer service.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to provide exceptional customer support
• Experience in a customer-facing role is preferred
• Knowledge of workforce management or gig economy is a plus
• Ability to work well in a team environment