Technical Account Manager

Cellxpert is looking for a Technical Account Manager. We're a boutique tech company with a cutting-edge product in the online marketing industry, trusted by global brands such as Fiverr, Elementor, and Lemonade. Located in the heart of Tel Aviv, this is a full-time position in a SaaS company

Responsibilities:

• Serve as the main point of contact for B2B clients, addressing inquiries, and providing technical assistance
• Onboard new clients, handle billing inquiries, and escalate issues as needed
• Customize products to meet client needs and provide comprehensive training
• Collaborate with internal teams to address client issues and enhance products
• Utilize the Monday system for client management and task prioritization

Requirements:

• Experience in B2B client management and technical understanding - Must
• Excellent English communication skills, both verbal and written - Must 
• Service Oriented and people person mindset
• Demonstrated initiative approach to clients, tasks and projects
• Strong interpersonal skills and ability to work under pressure
• Proactive and adaptable with a willingness to learn independently