Information Technology Team Lead

A leading, successful and regulated fintech company in Herzliya is looking for an IT team leader for a full time job

Responsibilities:

• Lead a team of helpdesk technicians in Israel and overseas to ensure smooth operations across the organization.
• Generate regular reports of Service Desk team performance both for team improvement and for executive reporting.
• Process Improvements - review current processes, identify and implement improvements to gain efficiency.
• Create, update, maintain, and refine policies and procedures to support the organization.
• Communications - ensure notifications are sent to the appropriate teams in the event of an update or system outage.
• Responsible for inventory management and procurement.
• Partner with key departments to enhance user training and security awareness.
• Develop an understanding of enterprise applications, the various user groups, and interconnectivity.
• End user support for executive level.
• Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously.

Requirements:

• 3+ years in a management position with helpdesk or customer support experience.
• 5+ years experience with Microsoft 365, AD, AAD and Gsuite
• Experience supporting Windows, operating system knowledge, including user-profiles and policies
• Knowledge of supporting and troubleshooting IT Hardware, such as laptops and tablets.
• Multi-tasking and time management skills.
• Inventory, asset management, and procurement experience.
• Ability to work with business leaders on various topics such as projects, technical issues, and/or training.
• Self-learner with a desire to keep up with the latest technology trends & practices
• Excellent team player with strong verbal and written communication skills
• Excellent interpersonal skills and great customer service; ability to build trusted relationships with users and business stakeholders.