Customer Support Specialist

Customer Support Specialist

Support, problem solving and training for the customers in the day-to-day operation of the system.

Responsibilities

·      Professional response to customer inquiries, complains & technical issues - via phone and email.

·      Identify and troubleshoot technical issues.

·      Responsibility for the complete satisfaction of system users.

·      Document customer interactions and maintain customer information in the database.

·      Collaborate with other teams to resolve issues and improve customer satisfaction.

Qualifications

•            Academic degree (or towards completion) in industrial engineering & management, accounting, finance, information systems or computer sciences.

•            Curiosity and determination to independently investigate and solve technological challenges.

•            Ability to cooperate with colleagues in the company when necessary.

•            Dedication, professionalism & enjoyment of building relationships and providing service to a wide variety of clients.

•            1-2 + years of experience in a support center for computer systems - an advantage

•            Good knowledge of core organizational systems (ERP, CRM) and the worlds of production, inventory and e-commerce

•            Previous familiarity with financial systems and accounting rules - an advantage

• Hebrew and English – writing and speaking at a high level