Service Operations Manager (Maternity Cover with an Option to Become Permanent)

Company Description

Movement is Israel's largest wellness group, specializing in developing services and technologies for wellness, fitness, and health solutions. With over 200 employees, movement offers solutions for organizations, companies, and individuals.

Role Description

This is a full-time role as a Service Operations Manager, located in Lod. This maternity cover position includes the potential to become permanent and involves the following responsibilities:

• Managing a back-office team and leading them to meet operational service targets.
• Responsibility the financial administration of the division.
• Ensuring exceptional service delivery to business clients and suppliers.
• Managing digital channels efficiently.
• Supervising an external call center located offsite and driving it to achieve targets.
• Analyzing service data to optimize performance.
• Preparing materials for management meetings.

Requirements:

• Proven experience in managing a medium-sized team
• Demonstrated experience in managing complex operations in a dynamic environment
• Bachelor’s degree
• Excellent ability to work with internal organizational interfaces (product, development, trade, sales) and outstanding interpersonal communication skills
• Experience working with multiple technological systems (including CRM, OFFICE with an emphasis on EXCEL)
• Experience working with B2B customers and suppliers - a significant advantage.
• Experience with Glassix systems - an advantage.
• High service awareness.

Relevant skills and qualifications that would be beneficial include excellent communication skills, problem-solving abilities, leadership qualities, and a background in the wellness or healthcare industry.