IT Administrator

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 800+ team members across the globe.

Join our team as an IT Administrator!

This entry-level position is perfect for individuals eager to start their IT career. You will provide first-level support,resolving technical issues and maintaining our company's reputation for exceptional service. No prior experience is necessary, as we provide comprehensive training to set you up for success.

Responsibilities:

• Answer and log tickets from users seeking help.
• Follow up with users to ensure issues are resolved and closed appropriately.
• Troubleshoot software and hardware issues, providing prompt resolutions.
• Assist with the installation and configuration of computer systems and applications.
• Maintain daily performance of computer systems, ensuring all systems are up to date.
• Escalate complex issues to senior IT staff.
• Document internal procedures and write helpful guides for users.
• Manage the IT stock warehouse and work with suppliers to ensure adequate stock levels.

Requirements:

• Strong problem-solving and communication skills.
• Patience and a customer-friendly attitude.
• Ability to interact with all levels of staff in a professional manner.
• Basic understanding of computer systems, mobile devices, and other tech products.
• Willingness to learn and adapt in a fast-paced environment.

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.