Customer Success Specialist

A fast growing startup in the digital healthcare industry in Israel is looking for a motivated native-level spanish-speaking Customer Success Manager to join the adventure. Auzen revolutionizes the world of hearing care by offering unprecedented online access to innovative hearing-aids and remote adjustment services at a highly competitive price.

Main responsibilities

• As primary contact, act as a trusted advisor to the client, enhancing the client relationship experience
• Manage inbound leads pipeline, initiate and conclude the sales process
• Provide comprehensive onboarding, training, and continuous technical support to your customers
• Overall responsibility for your customers’ health, growth, and satisfaction
• Multitask between different communication channels and tools
• Represent the voice of the customer to provide input in product, marketing, and sales processes
• Contribute to our team's growth by creating new content and sharing new ideas.

Requirements

• Native-Level Spanish-speaker is a must
• Ability to multitask and work with several tools simultaneously
• Willingness to learn about new healthcare technologies and tools.
• Past experience in customer support or sales- advantage
• Diplomacy, tact, and poise under pressure when providing step-by-step training & assistance.
• Impeccable communication (both writing and speaking) skills in English.
• French, Italian, German and other European languages are an advantage