Technical Support Engineer

Job Overview:

Home365 is a PropTech and InsureTech company building the best online platform for residential property management.

Home365 is operating in 9 different states across the US and serves 16 metros. We'll soon celebrate 5 years of operation, with continuous growth, a great team and work environment that will make you feel like home. You will love coming to work.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems.

• Work Schedule: Monday to Friday, afternoons.
• Handle applications from individuals with diverse educational backgrounds, including students.

Responsibilities:

• Conduct research to pinpoint and implement effective solutions for software-related technical issues
• Talk clients through a series of actions, either via phone, email or chat
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Prioritize and manage several open issues at one time

Requirements and skills:

• Knowledge in working with DB (SQL)
• Familiarity with REST API
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk- advantage
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal, in English