Product Documentation Specialist

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Avalor is applying its data expertise to security, enabling companies to better understand and manage risk. We have both a rich data platform and security modules that tap into the platform to provide immediate benefits to our customers. We have built and patented a Data Fabric for Security™. It curates data from hundreds of security and business tools and contextualizes that data to help companies understand and address their riskiest problems. Our Unified Vulnerability Management module is our first module to tap into the power of our data fabric, enabling companies to create custom contextualized risk scores and tailored workflows to reduce risk. If you’re passionate about data models and helping companies improve their security posture, we’d love to have your talents here at Avalor as we work to make the world a more secure place.

As part of this mission, we are seeking a passionate Product Documentation Specialist to join the product team and play a crucial role in bringing our innovative products to market. Focused specifically on creating detailed, accurate, and accessible documentation and knowledge resources, you will ensure that our customers have all the information they need to successfully unlock the full value of the platform easily and quickly.

Responsibilities

• Work closely with product managers, engineers, and customer support teams to identify documentation needs and develop a comprehensive content strategy for product documentation.
• Create and maintain a wide range of documentation materials including user manuals, feature guides, troubleshooting guides, and release notes.
• Ensure technical verbiage is easy to understand by the end-users, translating complex technical terminology into user-friendly language.
• Utilize a variety of media forms including written documents, how-to videos, and interactive tutorials to enhance user comprehension.
• Provide feedback to product development teams on potential improvements from a user's perspective based on insights gathered during the documentation process.
• Manage the documentation lifecycle, including planning, scheduling, writing, editing, and reviewing, to ensure accuracy and consistency across all documents.
• Use documentation tools and software for content creation, management, and publication.
  
  

Requirements

• Exceptional writing and editing skills in English, ideally with a portfolio demonstrating a variety of technical documentation.
• Strong ability to understand and document complex product information.
• Strong analytical skills to understand product specifications and user requirements.
• Proactive and independent, with the ability to take initiative on projects.
• Ability to manage multiple projects simultaneously, with effective time-management skills.
• Detail-oriented with a commitment to accuracy and clarity.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Previous experience working with Zendesk/Freshdesk or any other product documentation and support solution - an advantage.
• 2+ years of technical writing, training, and customer communications. It may include blogs, articles, internal or external customer/community user documentation, etc.- an advantage.
• A Bachelor's degree in Computer Science or Computer Engineering, System Administration, Technical Communications, or a related field, or equivalent industry experience - an advantage.
  
  

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.