Customer Success Engineer

Join our amazing Customer Success team as a Customer Success Engineer!

Cyolo is an innovative cybersecurity startup that is transforming the Zero Trust Access landscape. With $60 million raised in Series B financing, we are well-positioned to grow and execute our vision for a more secure and better-connected world.

At Cyolo, we are building a team of highly motivated, resourceful, and authentic individuals who are passionate about learning, collaborating, and making an impact.

Think you’d be a great fit? Apply now!

What will you do?

• Act as a technical focal point for key customers
• Prepare and manage a CS on-boarding plan, monitor progress, and provide periodic reviews.
• Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets hands-on.
• Provide timely recommendations and proactive assistance to achieve customer outcomes
• Advocate for customers during high-severity cases, fostering long-term partnerships
• Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting the Company’s assets.
• Explore technical specifications related to the product within the customer's environment.

What will you bring:

• Enterprise customer experience and technical depth
• Excellent English level & Native Hebrew
• High proficiency in networking protocols and on-premise environment
• 4+ years of experience in a technical & customer-facing role
• Good understanding of an IT backend environment (GPO, SSO, Active Directory, O365, G-Suite)
• Experience scripting (BASH/Python)
• In-depth experience with OS-based systems (Linux)
• Knowledge and experience with networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
• Knowledge and hands-on experience working on a cybersecurity product
• Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth.
• Exceptional communication and interpersonal skills
• Great problem-solving skills
• Proactive and self-motivated, with the ability to work independently.
• Ability to widely understand and balance the business needs, technical abilities, and customer satisfaction.
• Willingness to travel as needed to support customer engagements in EMEA (up to once a month)

A great plus but not a must:

• Bachelor's degree in a relevant field (computer science, information technology, etc.)
• Experience working with Cloud platforms and in a Docker environment