Help Desk Team Lead

We are looking for a Help Desk Team Lead to join us. As part of the role, you will be leading the help desk team within the R&D’s infrastructure group. As a Help Desk Team Lead you will work closely with the IT and Security managers within the infrastructure group to ensure best available services and technical support company wide.

Responsibilities:

Lead, grow, mentor, and manage the team.

Planning and execution according to the company roadmap

Maintain, upgrade, install company’s endpoints and provide technical support to users throughout the company

Implementing security policies on endpoints and servers by using the most advanced technology and solutions in the market

Install and enforce the company's security policy to all devices and users.

Design and implement automation processes to increase the team’s efficiency.

Automate and constantly improve the support process.

Work closely with the Security and System & Networking teams.

Required skills:

At least 3 years Experience managing a team.

Strong analytical and problem-solving attitude - A "can-do" attitude

Eager to learn and to improve.

Excellent written and verbal communication skills

Proven experience in Help Desk / Tech Support

Ability to work under pressure while maintaining excellent in-person communication

Good understanding of networks and experience with network hardware configuration

Experience working with Linux.

Experience working with Apple MacBooks