Business Process Manager

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

As a key member of our Business Analyst and Quality team in the Order Management group, you will be responsible for our Customers Master data, including Data infrastructure logic, Data Quality, Data flow, and supporting processes.

You will be challenged to manage Customers' master data from various disintegrated systems and sources, dealing with data quality, governance, hierarchy, and maintenance.

How will you make an impact?

• Serve as the end-to-end master data knowledge expert from a data and systems perspective (Oracle, Oracle BI, PowerBI, WorkDay Salesforce, and other organizational tools).
• Lead data quality improvement initiatives with collaborations with different stakeholders.
• Matrix management of Data Analyst—Responsible for setting up Customer creation processes in our ERP systems according to data policy management and governance.
• Resolve conflicts in the day-to-day customer creation process and assist with outstanding issues.
• Performing data analysis to identify process improvements, analyzing results using statistical techniques, and utilizing that data to improve data quality and optimize data flow.
• Define policies to support the new business requirements and data migration following acquisitions and internal system migrations.
• Partner with downstream stakeholder groups, including Sales Operations, Business Operations, Finance, and IT, to facilitate end-to-end master data updates.
• Develop training material and implement training for master data creation and governance policies.
• Support quarter-end and year-end close processes for customer master maintenance.
  
  

Have you got what it takes?

• Bachelor’s degree in industrial engineering/Economics/Business Administration, IT, or equivalent work experience
• 2-5 years' experience in Project/Process Management
• 2-5 years of working as a data analyst or Business analyst.
  
  

You will have an advantage if you also have:

• Strong understanding of master data within an ERP and its distribution to connected systems for downstream process consumption.
• Good knowledge of Sales CRM/ERP systems (Salesforce.com, Oracle, Other) and associated workflows
• Good knowledge of governance and process of financial data.
• Data-oriented personality
• Strong Microsoft Excel, Access, and Relational Database Experience required.
• Experience with BI/data visualization tools (e.g., PowerBI, Oracle BI, etc.)
• Ability to interact with individuals from various disciplines, such as Finance, IT, Sales/Marketing, Operations, and Services.
• Strong decision-making and problem-solving skills, as well as strong verbal and written communication skills in a global environment
• Willingness to take initiative and responsibility, work independently, and master new tasks quickly.
• Ability to prioritize tasks, work on multiple assignments, and manage rapidly changing assignments in a team environment.
• Solid attention to detail and Project Management skills
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4035

Reporting into: Manager, Order Management

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.