Customer Service Support Manager

Job description:

♦ Lead the international technical support team of semiconductor multidisciplinary systems

♦ Build, establish and implement structured working methods and a technical knowledge database

♦ Lead Certification training programs and expand professional competencies internally and globally

♦ Develop and maintain long lasting customer relationships, including travels abroad occasionally

♦ Manage customer complaints, escalation or tools down and develop preventive maintenance (PM) plans

♦ Collaborate and operate in a matrix environment

Requirements:

♦ B.Sc. in Engineering from a certified well-known institute - Must

♦ Minimum 2 years of experience as service manager or team leader - Must

♦ Technical experience with multi-disciplinary systems - Must

♦ Willingness to travel abroad on short notice (up to 25% per year)- Must

♦ Availability to work in different time zones -Must

♦ High proficiency level of verbal & written English – Must

♦ Peviuos experience cross-cultural work environment - Must

♦ Experience in Semi-conductor industry- Advantage

♦ Costumer orientated mindset

♦ Innovative and creative intellect

♦ Excellent managerial & interpersonal skills