Help Desk

Commit is a global technology services company helping organizations innovate and scale through cloud, data, AI, cybersecurity, and IT infrastructure solutions.

As part of our continued growth, we are looking for a Help Desk / IT Support Specialist to join our team and provide technical support to users, troubleshoot IT issues, and help maintain a reliable and efficient IT environment.

Provide Tier 1 and Tier 2 technical support to users in a Windows and Microsoft 365 environment.
Troubleshoot and resolve hardware, software, operating system, and basic network issues.
Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
Manage user accounts, permissions, onboarding, and offboarding processes.
Document support requests and resolutions, escalate complex issues when needed, and ensure excellent end-user service.
דרישות התפקיד
Requirements

At least 1 year of experience in a Help Desk or IT Support role.
Strong knowledge of Microsoft 365 applications and services.
Hands-on experience troubleshooting Windows 10/11 operating systems, hardware, and software.
Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
Familiarity with Active Directory or Microsoft Entra ID – an advantage.
Excellent communication and customer service skills, with a proactive and problem-solving approach.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
IT certifications, such as CompTIA A+ or Microsoft certifications – an advantage.
Willingness to undergo a security clearance process.