VP Customer Success and Growth

We are seeking a visionary leader to define and execute our global customer success and growth strategy. In this role, you will provide matrix leadership to regional Customer Success teams worldwide to maximize customer value, drive high retention, and expand revenue opportunities (Upsell/Cross-sell). You will champion a data-driven approach, manage the global CS budget, and collaborate closely with Sales, Product, and R&D to optimize the end-to-end customer journey.
דרישות התפקיד
• Education: Bachelor’s degree in Engineering, Business, Marketing, or a related field (MBA preferred).
• Experience: 10+ years of experience in Customer Success, Service Operations, or Account Management in a B2B environment, with at least 5 years in a senior leadership role.
• Industry Background: Proven experience in capital equipment service, complex post-sales support, and high-touch customer engagement.
• Global Leadership: Track record of leading global teams within a matrixed organization.
• Business & Analytical Acumen: Strong expertise in strategic planning, budget management, CRM systems, and data analytics.
• Core Skills: Exceptional communication, executive presence, and a proven ability to influence senior stakeholders and drive cross-functional alignment.
• Travel: Ability to travel internationally up to 30% of the time.