Head of Customer Success

We are looking for an experienced Head of Customer Success to lead and scale a customer-facing organization within a dynamic technology environment.

This is a senior leadership role for someone who combines strong people management, a hands-on approach, commercial awareness, and the ability to build trusted relationships with complex enterprise customers.

You will take ownership of the Customer Success strategy, lead the team, and drive customer satisfaction, retention, adoption, and long-term growth.

What you'll do:

• Own and lead the Customer Success strategy across the entire post-sale customer journey.
• Recruit, mentor, develop, and manage a high-performing Customer Success team.
• Build scalable processes, methodologies, KPIs, customer health indicators, and management routines.
• Oversee customer onboarding, implementation, adoption, engagement, renewals, and account growth.
• Build strong relationships with strategic enterprise customers and senior decision-makers.
• Serve as an executive point of contact for key accounts and manage complex customer situations.
• Identify customer risks and lead effective resolution processes.
• Collaborate closely with Product, R&D, Sales, Support, and Management teams.
• Translate customer insights into improvements in products, services, and business priorities.
• Drive continuous improvements in customer retention, satisfaction, service levels, and expansion opportunities.
• Balance scalable Customer Success operations with a personalized, high-touch customer experience.

What we're looking for:

• 5+ years of experience in Customer Success, Technical Account Management, Project/Program Management, or a similar customer-facing role within a technology company.
• Proven experience leading, managing, and developing teams.
• Experience working with complex B2B / Enterprise customers and senior stakeholders.
• Strong understanding of SaaS products and complex technology environments.
• Ability to communicate effectively with both technical and business stakeholders.
• Strong business judgment and the ability to build long-term customer relationships.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• A hands-on, proactive, solution-oriented leadership style.
• Ability to manage multiple priorities in a dynamic environment.
• Willingness to travel internationally, up to 70%.

Nice to have:

• Background in Cybersecurity, Enterprise Software, Defense Technology, or other complex technological industries.

This is an opportunity to lead a Customer Success organization, influence business and product decisions, and create long-term value for strategic enterprise customers.