MATLAB Technical Support Specialist (student part-time position)

Job Summary

As a Technical Support specialist, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of Systematics’ customers regarding Installation and Licensing.. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.  

Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at Systematics. 

Responsibilities

Technical Support 

• The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web. 
• Troubleshooting work will be span in two major platforms: MATLAB & Simulink.  
• Be a voice for our customers within Systematics by providing insight into the customer experience. 

Project related activities 

• Projects will be assigned based on career objectives, interests, and departmental needs. 
• Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams 

Teaming activities 

• Collaborate with team members. 
• Decision making, consensus building, conflict resolution, and problem solving on team related issues. 
• Provide input/feedback that defines solutions for technical issues encountered by the rest of the team. 

Minimum Qualifications

• A student at a faculty of Electrical Engineering (year 2 or 3)
• Experience in working with MATLAB