Operational Excellence Director

Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries – from the smallest Shopify stores to iconic brands like Nike and other worldwide companies.

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands’ image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and “light up” their business with high-impact visual media, without worrying about the science behind the electrical current.

We are seeking a Director of Operational Excellence to guide our strategic planning efforts and elevate our performance management practices. This position entails refining our operational processes and ensuring that our strategic initiatives are in harmony with our overarching objectives.

Your responsibilities will include pinpointing opportunities for enhancing operational efficiency and advancing our approach to measuring and managing performance. The role demands an individual with a robust background in bringing strategic visions to fruition and driving performance optimisation.

The ideal candidate will possess a methodical problem-solving aptitude and a strategic outlook, underpinned by a track record of enacting meaningful change within a dynamic environment.

Responsibilities:

• Direct the creation and execution of operational excellence initiatives, coordinating closely vital stakeholders (PMO, IT, HR, etc.) for widespread organisational enhancements
• Facilitate company planning and performance management processes, working in close partnership with Strategy teams and Extended Leadership to ensure cohesive execution and alignment
• Collaborate with management to define and prioritise company focus areas
• Enhance cross-functional teamwork, specifically aiming for alignment between different departments and successful achievement of shared objectives
• Discover and spearhead opportunities to boost operational efficiency and create business value through targeted process improvements
• Communicate progress, results, and insights to senior management and stakeholders
  
  

• Minimum of 10 years of total professional experience, including at least 5 years specifically in operational excellence or related fields
• Proven track record of leading company-wide initiatives and driving operational improvements
• Experience in project management and strategic planning
• Demonstrated ability to build and maintain strong relationships with key stakeholders throughout the organisation
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to influence and drive change at all levels of the organisation
• Experience with OKRs framework and performance management methodologies