Technical Support Manager - Portfolio Opportunity

A Series A company in the fintech space is looking for a first Technical Support Manager to own

and establish the Customer Support function and manage the communication, both

proactive and reactive, with their customers.

In this role, you'll ensure customers receive best-in-class service and enjoy a great product experience. The TPM will take a major part in the full customer lifecycle, including onboarding, ongoing data flow and troubleshooting, and implementing customer feedback. This is a great opportunity for someone who loves speaking with customers and collaborating with internal teams, while developing a deep

understanding of our product.

In this role, you will be:

• Building and defining the support process from the ground up
• Ensuring our customers are satisfied and receive exceptional service
• Handling inbound customer requests and troubleshooting issues
• Working closely with the Product and R&D teams to monitor and resolve issues
• Communicating proactively with our customers and relaying customer feedback
• Being involved in customer onboarding and success
• Developing and maintaining guides and resources to assist our team and customers

For this role, you should have/be:

• Native level English and Hebrew
• 2+ year of technical support experience - preference will be given to candidates who have supported more technical products, especially in the fintech space
• Natural problem solver and responsible individual with great interpersonal skills
• Comfortable working in a fast-paced and innovative startup environment and experience in building new processes
• Experience with Intercom or other CRM softwares (an advantage)
• Ability to learn new technologies and tools quickly