Renewal Operations Specialist

This is us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Requirements:

The role:

The Renewal Operations Specialist plays a crucial role in ensuring the smooth execution of customer renewals and related operational tasks within the organization. This role requires proactive management of renewal processes, effective communication with internal teams, and meticulous attention to detail to drive successful renewals and maintain customer satisfaction.

The day-to-day

• Proactively monitor upcoming renewals monthly.
• Coordinate with Customer Engagement Success Managers (CESMs) to update renewal notes and ensure timely action and address any delays
• Facilitate communication among team members to track renewal progress and address any delays.
• Manage CRM operations, including data integrity, opportunities accuracy and submission on time.
• Facilitate autorenewal processes, handle yearly increases and internal rejections, collaborating with Finance to rectify errors.
• Manage billing options and payment terms for customers, requests of changes to payment terms, considering customer history and potential churn risk.
  
  

• 1 year experience in customer-facing positions including sales, client support etc.’
• Bachelor’s Degree, preferably in Law (LLB), Economics, Business Administration or equivalent
• Proactive and detail-oriented approach to managing renewal operations.
• Strong communication and interpersonal skills for effective collaboration.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
  
  

• Familiarity with Salesforce and other relevant software platforms.
• Experience in customer-facing roles or operations management
• English - fluent
  
  

• Hybrid, flexible work environment
• Extended private health (including mental) insurance
• Personal and professional development programs
• Occasional Cross company long weekends