Implementation Technician II - Mobile Onboarding

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

We are seeking a motivated technician for our Onboarding team. This role deploys technical configurations for new and existing customers and owns their onboarding experience with Smarsh.

Must have a fundamental knowledge and understanding of mobile devices and communication channels.
What will you do?
Setup, configure, and provide documentation for hosted services
Ability to provide phone and email configuration support for hosted services
Ability to troubleshoot and/or implement complex email migrations
Pre-sales and sales technical questions as they arise in relation to integration with services provided
Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated
Ability to preserve confidentiality of information
Ability to work extended hours/days to meet clients’ launch schedules
Accuracy and attention to detail
Ability to organize, prioritize, and work on a variety of tasks/projects for multiple clients
Ability to work within strict time frames and resolute deadlines
Send product/services information to client(s) upon request.

What will you bring?
Curiosity, critical thinking, and problem solving
Excellent written and verbal English communication skills
Willingness to learn & adapt to new technologies
Professional demeanor and strong work ethic
Strong attention to detail
Patience and desire to help others
3+ Years in a recent software environment assisting end users via phone and email
Proficient in MS Office (Word, Excel, PowerPoint, Visio)
Salesforce experience a plus
About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.