Data Center Engineer - On demand

Job Responsibilities:

• Update and Record of activities in relevant IT Ticket Management System, Coordinating and agreeing attendance time and date with key stakeholders.

• Effectively and accurately communicate relevant project information to the team.

• Ticket SLAs and KPIs are achieved. Implement policies, procedures and materials to assure compliance

• Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment

• Provide support either through phone, remote tools, or in person at onsite

• Perform installation as needed either through physical or network medium

Preferred Skillsets: Project Management

• Support Network and Server teams by assisting with rack and stack and running cables.

• Update and Record of tickets, ticket Management System, Coordinates and agree attendance time and date with key stakeholders.

• Task queue, SLA/KPI Management, Problem Escalation/RCA/CAR), external vendor management.

• Work independently and manage team, as well as collaboration with team members.

• Customer facing skills, able to communicate clearly and effectively with Client and the Customer

Preferred Skillsets: Technical

• Data Center, Infrastructure, IP Network, TCP/IP, Fiber Optics Networking, Access Points, routers, switches, WiFi network.

• Clean & Test Fiber & copper cable, LSPM/OTDR/VFL, Physical Cabling.

• Networking, Storage, IoT type Hardware, IMAC, PC deployment.

• Insert/Remove Media, Replace Defective Components, Configuring Remote Access

• Management, control, and monitoring of server infrastructure, Familiar with backup and recovery software and methodologies.

• Reboot routers, servers, storage devices or other equipment, Tape Management and Maintenance

Work Experience:

• 5-7 years of Enterprise IT Infrastructure, Data Center Infrastructure experience or equivalent

• 3+ years of experience working closely with technical and operations team.

Equivalent Qualifications

• Bachelor of Engineering / Technology / Science or Equivalent Work Experience

• MCP/MCSE,CCNP,,CCDP CCNA are desirable certifications

• Knowledge of ITIL and experience of working within an ITIL environment would be beneficial