Senior Application Engineer

A successful company that provides electronic design and test solutions is hiring a talented and experienced Application Engineer

Full Time | Center District | Hybrid

Responsibilities:

• Provide post-sales telephone, e-mail, remote and onsite support to the company's customers in Israel/EMEA region.

• Assist customers with operation and configuration of hardware and software, with an emphasis on Layer2-3 and Visibility products.

• Accurately log, track and maintain customer service requests.

• Achieve customer satisfaction and support metric goals, SLAs.

• Effectively work and communicate with worldwide support and the engineering teams.

• Effectively be involved in delivering training for colleagues / sales teams.

Requirements:

• BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security

• Prior Customer Support Experience.

• Solid experience (5+ years) with L2-7 protocols, Customer Support or Network Management.

• Experience working with packet analyzers – Wireshark / tcpdump

• Excellent English communication skills (written and verbal)

• Solid knowledge and understanding of data networking technology, products, and related designs.

• Solid understanding in routing protocols (OSPF, BGP, ISIS, MPLS, Multicast etc).

• Unix/Linux experience.

• CCNA, CCNP (or equivalent) certifications - advantage

• Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.

• Linux CLI debugging / admin experience – permissions, file system, logging, networking.

• Basic knowledge of clustering and container