Customer Support Specialist (student position)

About BIScience

BIScience is an Internet technology company pioneering the world of digital media and audience intelligence with innovative technologies, harnessing user-centric data at scale to bring new insights into the online marketing industry and audience analytics. Our product suite helps online marketers, media buyers, brand managers, sales managers, and business analysts benchmark marketing and advertising effectiveness, perform digital behavioral journey analysis, get an outlook on competitive intelligence, purchase intent, brand engagement, eCommerce activities, and analyze targeted and behavior-based online information.

BIScience is a fast-growing global company with customers spanning from more than 60 markets including fortune 500 companies.

About the Position

We are seeking for Customer Support Specialist (student position, 50% position).

As a Customer Support Specialist, you will be responsible for providing exceptional assistance and support to our customers. You will serve as the first point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction.

The ideal candidate will possess strong communication skills, empathy, and problem-solving abilities.

Responsibilities

1. Respond promptly to customer inquiries via phone, email, or chat .
2. Assist customers in troubleshooting technical issues and navigating our platforms.
3. Investigate and resolve customer problems efficiently and effectively.
4. Collaborate with internal teams to escalate and resolve complex issues.
5. Maintain detailed records of customer interactions and transactions.
6. Generate reports on customer feedback and support metrics for management review.

Requirements

1. At least two years of remaining studies in computer science, Engineering, or related fields.
2. Previous experience in customer service or support role– an advantage.
3. Good analytical skills, with the ability to analyze data.
4. Excellent communication skills, both verbal and written.
5. Fluent English – a must.
6. Strong problem-solving abilities and attention to detail .
7. Proficiency in using customer service software and CRM systems.