Riverside empowers companies to record podcasts and video interviews remotely in studio-quality. Since launching, we have experienced rapid growth and are trusted by customers such as Spotify, NY Times, NBC, CNN and iHeartMedia.

As a part of our growing, global Customer Support Specialist team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Riverside experience.

If you’re constantly curious, a strong writer, have a audio or video engineering background and are technical savvy, we want to hear from you!

During the day you will:

• Spend the majority of your time interacting with users by chat, and email and occasionally by video calls
• Work closely with other teams to improve our product offerings and messaging around new product features
• Have an opportunity to learn how Riverside operates from the ground up and make a real impact on the future of the organization

We’re looking for someone who:

• Is technical Savvy
• Native English speaker
• Strong writing capabilities
• Enjoys talking about technical concepts, has great analytical skills, and will be comfortable explaining how Riverside works to a range of audiences from various industries
• Can empathize with users and quickly grasp the issues they’re facing
• Enjoys the puzzle of solving open-ended problems
• Loves constantly learning about a changing technical product, even when it’s a little out of your depth
• Is happy to take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion
• Background in video or audio engineering a plus
• Experience with Zendesk - a plus
• Experience with Enterprise customers a plus