Customer Success Engineer

Vicarius is an Israeli-born cybersecurity startup backed by tier-1 investors from San Francisco and Tel Aviv. Currently operating out of NYC and Tel Aviv, Vicarius is set to solve the biggest challenge of all: security vulnerabilities. The Vicarius powered platform, vRx, is a simple and self-serve product that helps companies identify, prioritize and fix security threats in an integrated, automated, and non-traditional manner.

After successfully closing our Series B funding round, we’re looking for a hardworking, smart, tech-savvy professional with a flair for IT and a passion for solving people’s problems. Your responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level! You will be the face of the company to the customer and the customer’s representative to the company.

You will be:

• Providing continuous technical Implementation, support and training for existing/newly arriving customers
• Working with resellers and customers: training their teams on the product, identifying and solving problem areas in their processes to ensure success.
• Working with existing customers to understand their requirements and helping them figure out how the product is the best solution for their problem
• Leading the technical responsibilities of the sales-cycle (Demo, POC, Requests for information etc.)
• Working with the product and marketing teams to familiarize with the product landscape and becoming a technical product expert
• Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers
• Working with regional leadership to identify problem areas and initiating projects to improve customer satisfaction
• Attending professional events and workshops to build and maintain professional skills and networks
  
  

• Experience with handling and troubleshooting enterprise IT environments (networks, system, security)
• 2-4 years of experience as a Customer success engineer, Solutions Architect, or other technical-customer facing role for SaaS companies
• Knowledge of various operating systems - Linux, Mac, and Windows - including troubleshooting
• Knowledge with cyber-security terminology
• Automation and scripting abilities (PS, Python, Bash)
• Ability to speak in front of a crowd
  
  

• Knowledge with SaaS-based security products
• Understanding of the enterprise cybersecurity ecosystem and processes
• SaaS technical Implementation experience
  
  

• A successful candidate will have a desire to work as part of a small, do-it-all flexible team,
• Be self-driven, willing to take initiative and effectively managing your time
• Ability communicate clearly, adapt, learn quickly, and pay attention to detail
• Ability to study new technologies fast and think outside of the box
• Positive thinking and attitude
• Full proficiency in English
• Full proficiency in Spanish (or other European language) - big advantage