Customer Experience Operation Specialist

a global product company is looking for customer experience operation specialist

to join our growing Marketing team and to work under our Global customer experience manager.

So, what's the job?

You will be leading the creation of our B2B customer club (so experience in this field is essential!

In your role you will execute and support Customer Experience projects such as:

Developing our B2B customer club, implementation Operation and first tear support of the platform.

Leading Customer Experience projects from Identification to examination, and implementation of platforms to promote the quality of customer service.

Examination of different customer experience tools as well as customer service solution.

דרישות

" English mother tongue - a must

" 3+ years experience in a customer experience role on a B2C hi-tech company

" Experience with the Zendesk platform, primarily in Guide, Explore, and Support or an equivalent system.

" Data-oriented, capable of leveraging quantitative insights to drive informed decision-making and optimize knowledge base performance.

" Experience in scaling an internal knowledge system

" Curiosity in the cyber security domain; ability to learn independently from documentation and product exploration