Support Specialist

Company Description

LionWheel is a platform that manages all aspects of delivery, optimizing drivers' routes, managing couriers, and facilitating communication with clients to improve productivity and customer service. The platform integrates seamlessly with all e-commerce and ERP platforms, saving time and money for our clients.

Role Description

This is a full-time hybrid role (office-based in Tel Aviv District, Israel) that requires some work from home. As a Support Specialist, you will be responsible for providing technical and customer support to clients, troubleshooting issues with the platform, and utilizing analytical skills to identify and solve problems. You will also be responsible for communication with both clients and internal teams to ensure timely resolution of issues.

Qualifications

• Strong analytical skills to quickly identify and solve problems
• Experience in technical support and customer support
• Excellent communication skills, both written and verbal
• Ability to troubleshoot platform issues for clients

Additional skills and qualifications:

• Experience in the logistics or transportation industry
• Experience with Crisp or other support platforms