Application Specialist

ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+™ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. With the introduction of Nutrition Management 2.0™ to critical care patient scoring systems, the smART+™ platform monitors analyze and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+™ platform improves the standard of care and helps ICU patients recover faster.

Our team growing and we are looking for a talented Customer Support Engineer to join our support group

as a member, you will take a part in the pilots in Israel and aboard.

The job includes a company car.

Duties

• Provide technical support and assistance on site and/or through the phone, email, or any other media of communication, as well as advice to Customers using ART MEDICAL products or services.
• Effectively coordinate and schedule installations, onsite support, training, and other field service activities to ensure that Customer’s expectations are met.
• Ensure all Customer Requests and dispatches are well documented, coordinated, prioritized, and organized for review, or follow-up action whenever necessary.
• Work closely with Operations, R&D, and QA/RA to manage Customer’s Requests to closure as fast as possible measuring performances and generating metrics reports.
• Ready to spend long days and nights at the Hospital during the onboarding process including weekends.
• Work in the back office in a “Call Center” mode.
  
  

• A Bio-engineer degree is a must.
• 0-3 years of experience in Customer Support in the medical field is a significant advantage.
• Self-motivated with strong customer satisfaction and support focus, with good organizational, interpersonal, verbal, and written communication skills.
• Professional appearance and demeanor.
• Must be comfortable working in the ICU Hospital’s area
• Must be able to build strong relationships with Hospital’s staff
• Must be comfortable interacting with Customers and addressing Customer’s needs with a sense of urgency.
• Excellent verbal and written communication skills in English (other languages are an advantage).
• Available to travel 20% aboard and have a valid passport