Help Desk Specialist

Responsibilities

The IT Helpdesk representative’s day-to-day work will include:

• Customer support via email, phone and frontal, all subject to SLA and KPIs

• Troubleshooting and supporting password issues, VPN issues, etc. Administrating user accounts on various organization platforms such as AD, Office365,ZoombEx, Teams, okta, etc.

• Informative - Notifying the end users on system downtimes, escalating issues to proper focal points to achieve a solution.

• IT Tech tasks, Handle computer hardware installations, user configurations etc.

Qualifications:

Knowledge, Skills, and Abilities:

• Handzone experience with hardware and software is a must.

• Microsoft Office 365 Skills and business applications background.

• Ability to work in a 24/7 Shifts which includes night, and day.

• Strong communication verbal/writing skills in Hebrew and English.

• Ability to quickly self-learn new processes and related systems landscapes.

• Ability to work under pressure, Prioritize activities, and quickly adapt to dynamic changes.

• Ability to work in a team format and quickly build trust relationships with the business.