IT Support Specialist

Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We’re looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities

• Respond to requests for technical assistance (in person, via phone, email and ticket support center).
• Diagnose and resolve technical hardware and software issues.
• Install and troubleshoot end user equipment, software, hardware and multimedia systems.
• Provide guidance, assistance, coordination and follow-up on client questions and problems.
• Follow standard IT procedures, logging all IT interactions and administering helpdesk software.
• Redirect issues to the appropriate resource.
• Identify situations requiring urgent attention.
• Setup of production and development IT systems.
• Responsible for managing the onboarding and offboarding processes, including tasks such as setting up new workstations and creating user accounts.
  
  

• At least 2 years of experience as a Help Desk/IT Support Specialist.
• High customer orientation skills.
• Familiarity with hardware components (desktops, laptops and servers).
• Experience handling IT tasks on MacOS and Windows OS.
• Good understanding of an IT backend environment (GPO, Single Sign-On, Active Directory, O365, G-Suite).
• Well-experienced in supporting end-user desktop applications such as internet browsers, printing, antivirus, etc.
• Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
• Strong communication skills for interfacing with employees in a multitasking environment.
• Solid knowledge of information security principles and practices.
• Fluent Hebrew & English.