IT Access Support Specialist

IT Access Support Specialist | Active Directory & IDM

Have experience in IT Support, Active Directory, and user permissions? Take your next step into Identity Management!

A leading financial organization in Central Israel is looking for an IT Access Support Specialist to join its Identity Management (IDM) operations.

This hands-on technical role combines user access support, Active Directory administration, permissions troubleshooting, and access review processes in a complex enterprise environment.

We're looking for candidates with previous Help Desk or technical support experience who are familiar with user accounts, access permissions, and IDM concepts.

What You'll Do

• Provide technical support to users regarding system access and permissions.
• Work with Active Directory, IDM systems, and user profiles.
• Troubleshoot user access issues and permissions-related incidents.
• Prepare and coordinate user access and permissions reviews.
• Collect access-related files and data from system owners and technical teams.
• Prepare, validate, and import data into access review systems.
• Configure, test, and distribute access review campaigns.
• Support reviewers and resolve technical issues during review processes.
• Monitor review results and follow up on outstanding findings.
• Implement required corrections and permissions updates.
• Collaborate with business units, IT teams, and information security stakeholders.
• Support access governance activities in accordance with SOX requirements.

Requirements

• Previous experience in Help Desk, IT Support, or technical user support.
• Familiarity with Active Directory, user administration, and access permissions.
• Familiarity with Identity Management (IDM) concepts and user profiles.
• Ability to troubleshoot user access and permissions issues.
• Basic English proficiency.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to learn technical systems and processes independently.
• Strong analytical thinking and problem-solving skills.
• Good communication skills and a service-oriented approach.

Advantages

• Experience with SailPoint SecurityIQ.
• Familiarity with Open Systems environments.
• Familiarity with databases.
• Basic knowledge of Mainframe or AS400 systems.
• Previous experience with access certification processes or SOX-related activities.

Position Details

• Location: Central Israel
• Employment Type: Full-time
• Professional Focus: IT Access Support, Active Directory, and Identity Management

If you're ready to grow beyond traditional IT Support and develop your expertise in Identity & Access Management, we'd love to hear from you!