Customer Success Specialist

Company Description

Slice Knowledge is an e-learning platform that empowers subject matter experts to create engaging, on-brand content and e-learning modules for employee-generated content. Slice Knowledge is located in Holon and offers flexibility for some remote work.

This is a part-time Customer Success Specialist position. The Customer Success Specialist will be responsible for delivering excellent customer service, ensuring customer satisfaction, and providing analytical support to the team. This is a hybrid role, and the Customer Success Specialist will be located in Holon with some work from home flexibility.

• Strong customer service skills
• Excellent communication skills both written and verbal
• Analytical skills to support team members tracking and reporting on customer support metrics
• Comfortable with working some weekends and flexible hours to meet the needs of our customers
• Prior experience in customer support or customer success in a software company is a plus
• Able to handle multiple tasks and prioritize responsibilities effectively