Customer Success Manager at Agwa

In this role you will:

• Be the main point of contact for customers regarding all business and customer service matters
• Assist customers as needed with setting up and navigating our product offerings
• Review and solve customer complaints and concerns with the Agwa people
• Seek to improve all aspects of the customer experience with the company
• Seek to upsell services and products to our customers - Accomplish reoccurring revenue milestones for Agwa
• Maintain a detailed understanding of Agwa's offering, assist customers with questions
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Require the skills of speaking to different intercompany levels within our customers - Both to the field people as well as the decision-making management
• You will work 4 days from the office and one day from home.
  
  

• Exceptional communication skills, both verbal and written, in English
• First degree (BA) is a must
• Accountability, detail-orientation, proactivity, and personal organization are essential
• Exceptional ability to communicate and foster positive business relationships
• Deep understanding of customers' concerns and thoughts regarding the use of the product and the ability to troubleshoot as needed
• Agronomy knowledge is a plus
• Business Development background is a plus