Enterprise Customer Success Manager

Passionate about food and eager to join a dynamic SaaS startup shaping the food and beverage industry?

Welcome to Tastewise, where our food-centric culture fuels innovation and collaboration. Our GenAI-powered consumer data platform drives success for major brands like Nestle, Pepsi, and Campbell’s by revolutionizing product strategies through billions of data points. Embrace change with us in the $10 trillion industry, where creativity and an entrepreneurial mindset drive daily success. With insights sourced from billions of data points, we’re empowering our clients to create, market, and sell their products faster and more successfully than ever before.

At Tastewise, we thrive on making it happen, taking ownership, and fostering genuine communication. We’re working at the forefront of innovation in food and beverage — and we have fun doing it!

Join a team where change isn't just a recipe but a way of life. Ready to shape the future of food together? Let's make it yours at Tastewise

About the role:

We’re looking for a Customer Success Manager with a consulting background to develop and manage relationships with Tastewise’s clients. As a CSM, you’ll consult with customers on an ongoing basis to ensure that the Tastewise platform helps them to successfully launch new food and beverage products. You’ll also work closely cross-functionally and contribute to the product strategy and roadmap.

The ideal candidate has the ability to tell great narratives using data points. Former consultants that can design methodologies and articulate them to decision-makers are preferred.

Responsibilities:

• Be the trusted advisor for our customers
• Achieve quarterly and annual goals and metrics as outlined by CS management
• Provide insights to customers to ensure that they get the most out of the platform
• Build and promote strong, long-lasting partnerships with customers, with a commitment to understanding their needs
• Serve as the primary contact for the onboarding of new customers and the training of platform end-users
• Consult with clients to deliver custom projects through actionable insight PPT/PDF presentations supported by data
• Solve customer problems and identify best-fit solutions; help customers achieve their goals via phone calls, webinars, and meetings
• Responsible for implementation projects - example API and additional customizations
  
  

• BA/BS degree
• 3+ years in customer success in a software/tech company
• Experience in working with Enterprise clients
• Ability to tell a story and translate data into insightful presentations
• Ability to establish professional and personal connections with both senior officials and entry-level personnel
• Excellent interpersonal skills, with the ability to work in a team-oriented, client-focused environment
• Go-getter attitude - excited to initiate and lead creative solutions for our clients
• High level of accuracy and attention to detail
• Experience working with cross-functional teams (e.g. Sales, Products, Marketing)
• Experience working with customers in the food industry is a plus