Account Manager

Description:

DealHub is the leading Revenue Platform helping fast-growing SaaS companies streamline and connect their quote-to-revenue processes.

With top-tier enterprise customers and a mission-critical solution, we’re continuing to scale globally and are now looking for an experienced Account Manager to manage and grow strategic customer relationships.

In this role, you’ll be responsible for owning the day-to-day relationship with a portfolio of customers, driving retention and expansion, and ensuring our customers realize ongoing value from DealHub’s platform. This is a hands-on role with high impact and strong cross-functional collaboration.

What You’ll Do:

Manage and Grow Customer Relationships

• Own a portfolio of mid-market and enterprise SaaS customers.
• Build strong, trusted relationships with key stakeholders across RevOps, Finance, Sales, and Operations.
• Act as the main point of contact for commercial and relationship-related topics.

Drive Retention & Expansion

• Identify and execute upsell and cross-sell opportunities aligned with customer goals and business needs.
• Lead renewal processes, ensuring high retention and predictable outcomes.
• Proactively manage account health and address risks before they escalate.

Deliver Ongoing Customer Value

• Partner with Customer Success to ensure customers are successfully adopting and expanding their use of DealHub.
• Lead regular business reviews, aligning DealHub’s value with customer objectives and KPIs.
• Position DealHub as a long-term strategic partner, not just a vendor.

Collaborate Cross-Functionally

• Work closely with Sales, Customer Success, Product, and Support to deliver a seamless customer experience.
• Share customer feedback and insights to help influence product improvements and go-to-market initiatives.

• 5+ years of experience in SaaS Account Management, Customer Success, or a related customer-facing role.
• Experience working with mid-market and/or enterprise customers.
• Proven ability to manage renewals and drive account expansion.
• Strong communication and relationship-building skills, with comfort engaging senior stakeholders.
• Commercial mindset with experience navigating pricing, contracts, and negotiations.
• Highly organized, proactive, and data-driven, with a strong sense of ownership.
• Experience in a fast-growing SaaS environment — a big plus.