Responsibilities

·       Serve as the lead point of contact for all assigned customer account management matters

·       Build and maintain strong, long-lasting client relationships

·       Negotiate contracts and close agreements to maximize profits

·       Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

·       Ensure the timely and successful delivery of our solutions according to customer needs and objectives

·       Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

·       Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

·       Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

·       Prepare reports on account status

·       Collaborate with sales team to identify and grow opportunities within territory

·       Assist with challenging client requests or issue escalations as needed

·       Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

·       Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

·       Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel)

·       Experience delivering client-focused solutions to customer needs

·       Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

·       Excellent listening, negotiation and presentation abilities

·       Strong verbal and written communication skills

·       Perfect English – speak & write, additional languages are a bonus.