Customer Success Manager SMB

Who we are:

Incredibuild empowers developers to radically accelerate their work by shortening build times, allowing more iterations and faster product releases. Thousands of customers including world-leading brands trust our platform to streamline and accelerate everything from compilation to release automation, generating great savings of resources and accelerating Time-To-Market for leading brands.

We’ve helped over 200,000 developers at tech giants like Microsoft, Samsung, Nintendo, Amazon, and many others to develop some of the most successful software in many industries such as gaming, financial services, Embedded software, and more.

In the past three years, Incredibuild has been in hyper-growth, expanding globally with no signs of slowing. We have secured multiple rounds of investments to keep expanding our market share.

This is your opportunity to join a category leader and make a difference.

You will get the chance to join a powerful and global Customer Success team and will be using your skills, expertise, and energy to make a huge impact.

What You'll Be Doing

• Manage a large-scale customer portfolio in the SMB segment globally (EU be the key focus)
• Maintain and build relationships with portfolio customers to retain and grow, working very closely with all teams in the CRO group (tech, sales, solutions and operations).
• You will be accountable for delivering value to customers as well as closing deals and generating revenue, “crushing” your quota!
• Clearly articulate and demonstrate Incredibuild value proposition, creating excitement and enthusiasm among existing customers
• Diligently study your customers’ business and architecture and identify expansion opportunities building a healthy expansion pipeline.
• Manage risk and retention and handle all aspects of customer engagement with other customer-facing team members.
• Be the ambassador of your customer portfolio in Incredibuild and represent the company and the Customer Success team.

**This is a hybrid position, working days Monday-Friday**

What you’ll need

• Minimum of 3 years of customer-facing sales experience - a must (Experience as a CSM - an advantage)
• Demonstrated business acumen and commercial skills - a must
• Deep technology acumen - a must. Background of selling Software, cloud, or DevOps products - an advantage
• Experience in managing hundreds of SMB accounts in B2B companies - a big advantage
• Fluent in English - a must (additional languages - an advantage).
• Experience working with Salesforce.com
• Can-do attitude, highly proactive and innovative, positivity, and hunger for success.
• Attention to detail with strong listening capabilities, and excellent verbal, and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• A team player, a real collaborator.