Operations Manager- ML replacement

About Homez

A global network of move-in-ready apartments for a month, a year, or longer.

Homez offers its customers a safe, hassle-free way to rent gorgeous furnished apartments in the world’s most vibrant cities. With Homez, renting an apartment takes less than a minute, transforming a complex offline process into a streamlined digital one.

Homez is not a listing site. We handpick, furnish, and maintain each property ourselves, providing our residents with a consistently excellent experience. Ordering services such as groceries or cleaning can be done easily via the Homez app, and when a human touch is needed, our support team is always a tap away.

The Role

We're looking for an experienced Operations Manager to manage and streamline the daily operations of our apartments in Israel.

The ideal candidate will be a strategic thinker with strong leadership skills, capable of managing various operational aspects to ensure efficiency, quality, and customer satisfaction.

In this role, you will

• Lead, manage, and optimize daily operational activities to ensure the smooth and efficient operation of our apartments and apartment buildings in multiple locations.
• Supervise and mentor a diverse team of coordinators, field associates, and leads, fostering a culture of excellence, teamwork, and growth.
• Identify and implement operational best practices to streamline workflows, enhance efficiency, and maintain high-quality standards.
• Partner with the Customer Experience, Real Estate, Sales, and other teams to ensure clear communications and streamlined workflows.
• Vendor Management: Collaborate with vendors and suppliers to negotiate contracts, manage service levels, and ensure cost-effective solutions without compromising quality.
• Develop and maintain quality control measures to consistently deliver exceptional guest experiences and maintain property standards.
• Monitor budgets, analyze financial data, and implement cost-effective strategies to optimize operational expenses.
• Analyze and report operational trends and priorities regularly.
• Ensure adherence to local regulations, company policies, and industry standards across all operational activities.

Requirements

• Proven experience 3 years in operations management, preferably in hospitality, real estate, or related industries.
• Strong leadership and interpersonal skills with a track record of effectively managing teams and driving performance.
• Exceptional problem-solving abilities and a strategic mindset to identify and implement process improvements.
• Proficient in budget management, financial analysis, and resource optimization.
• Excellent communication skills with the ability to collaborate across departments and levels within the organization.