Customer Relations Representative for our Retail Solution

Responsibilities

• Send quotations to customers based on direct inquiries from customers and the sales team
• Ongoing communication with suppliers to fulfill customer needs
• Handle customer service requests via phone, email, and WhatsApp
• Handle customer requests that come through the CRM system
• Answer customer calls and route them to appropriate departments as needed
  
  

• 2+ years of experience in a customer service or customer relations role
• Experience working with ERP systems, preferably Priority Software
• Proficiency with Microsoft Excel and Outlook
• Experience with customer and supplier communications
• Ability to work under pressure and manage multiple tasks simultaneously
• Strong service orientation, patience, and attention to detail