Implementation Manager

Vulcan Cyber helps cybersecurity teams stay on top of their game with end-to-end cyber risk management. Some of the world’s biggest companies turn to Vulcan to go beyond scanning data and actually mitigate cyber risk.

Every day, we work to become the essential tool for cybersecurity teams worldwide. We're looking for people who can make us better, keep us on our toes and help us transform the industry for good.

If you're a Vulcan, you have big ideas, live for the challenge, and love what you do and the people you do it with. You know that the best perk isn't the free food, the dog(s) in the office, or the remote working policy (don't worry, we have those too). It's the feeling that you're an integral part of building something great.

We're looking for an Implementation Manager to join our team in TLV!

Requirements:

What You’ll Do:

• Developing adoption strategies to guide users to realize the most value from using Vulcan
• Customizing delivery and change management plans with customers based upon various inputs in both structured and ambiguous environments
• Proposing mitigation & resolution strategies and completing them, reviewing resolution strategies with leadership as needed
• Maintaining primary relationships with customer counterparts and project team members, periodically working with higher level stakeholders (Dir, VP, CXO) as needed
• Sharing product knowledge with customers and suggesting ways to incorporate new features into current work
• Finding opportunities to build the Services footprint and long-term relationships within accounts
• Providing accelerated guidance on user experience design and implementation of the Vulcan platform
• Managing deliverables and milestones on high-complexity engagements
• Designing and delivering learning and communication programs, including guidance to the customer on how to communicate with users for launch, key messaging, and how to use Vulcan as a platform
• Providing support to customer project teams and SMEs on Vulcan setup and standard methodologies
• Continuously improving our delivery programs and providing feedback to Vulcan leadership
• Act as the main point of contact between customers and Support/Engineering regarding any issues they encounter and investigations undertaken
  
  

• At least 3+ years of experience with SAAS B2B implementation processes in a customer-facing role.
• Proven technical and hands-on experience – Ability to create and support scripts, experience with simplescripts.
• Proven CyberSecurity knowledge - Big advantage
• Proven ability to lead teams and work cross-functionally in a highly collaborative environment.
• Vast experience with Project Management capabilities by running projects simultaneously.
• You are proactive in your nature – you push projects to complete to the highest standards.
• Willing and able to travel domestically and internationally (up to 25% of the time)
• Ability to own Security products (set requirements, define use cases.) - advantage
• Familiarity with Cyber Security products and teams – advantage.
  
  

• Competitive compensation, including equity in one of the fastest-growing startups in the cybersecurity industry.
• Yearly stipend towards your own professional development and personal growth.
• A close-knit team that is super supportive, smart, and driven to build something great!
• An amazing opportunity to get in on the ground level, have your voice heard, and make an impact across one of the top security companies!