NOC Team Lead JB-3182

A leading start-up that develops innovative B2G cyber security products is searching for a NOC Team lead.

The role takes part in providing Technical Support for advanced and complex products.

Main Responsibilities:

Establishing the team as an independent team and developing workflows within and with other departments.

Guide, mentor, and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.

Collaborate closely with support Management teams and R&D.

Guide the team to prioritize and Perform operations when needed to resolve incidents as soon as possible.

Monitor clients’ systems by using the most advanced technology in the industry.

Work closely with Technical Customer Support teams to solve complex incidents

REQUIREMENTS

At least 1 year of proven experience in managing NOC/ technical support team - a must.

At least 2 years of experience with Technical Support/Technical Tiers - a must.

Experience with Linux/Unix - a must.

Experience with Dockers/Kubernetes - a must.

High level of English - a must.

Great communication skills

Experience with Jira/ticket systems - an advantage.