Customer Technical Support

Paragon is a fast-growing Cyber intelligence company, that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.

We are looking for our next Technical Support to join our amazing team. The role takes part in providing Technical Support for advanced and complex Paragon products.

Responsibilities:

• Manage clients’ systems, working on the most advanced technology in the industry
• Help clients by providing technical support remotely or onsite with system daily usage
• Apply strong problem-solving skills on complex incidents and system (Linux and k8s) troubleshooting
• Adjust and push to improve the client products by translating their needs from their real-time feedback and insights
• Collaborate closely with Product Management teams, and R&D (QA, DevOps, IT & Deployment) in order to push for case resolution and product improvements
• Work closely with Customer Success Teams in order to maintain a proactive success-oriented approach and strategic planning

Requirements:

• 3+ years of experience with Technical Support/Technical Tiers
• Familiar or 1-year experience with Linux/Unix - Must
• Familiar with Networking: Firewalls, Basic Network protocols (OSI Model, TCP/IP)
• Proficiency in English (spoken and written): Ability to communicate effectively with customers
• Basic knowledge or experience with Dockers/Kubernetes - Advantage
• Experience with MongoDB basic queries -Advantage
• Flexible to cover non-standard work hours and take part in rotations on-call shifts for a rapidly growing company and have a sense of urgency and responsibility
• Ability to travel abroad up to 25%