Salesforce System Analyst

We are Outbrain.

We’re one of the world’s largest content recommendation platforms, delighting audiences with engaging, personalized content recommendations while serving as the primary engagement partner and platform for the world’s top digital media companies.

We are looking for a candidate who possesses a deep understanding of Salesforce configurations, customization, and integration with other systems, coupled with a strong ability to collaborate with cross-functional teams and stakeholders.

The position will also be responsible for crafting and implementing solutions for various business applications, including commission systems.

A day in the life

Skills

In this role, you will experience a dynamic work environment where your expertise and collaboration skills are central to daily operations. Your typical day will include:

• Collaboration with Business Stakeholders: You'll work closely with business stakeholders to understand their requirements and translate them into effective Salesforce solutions.
• Process Analysis and Improvement: Analyzing and documenting business processes to identify opportunities for automation and efficiency improvements. This will involve exploring ways to streamline workflows and data management.
• Communication Skills: Effective communication is at the core of this role. You'll collaborate with cross-functional teams, translating business requirements into technical specifications and vice versa. Your ability to convey complex technical concepts to non-technical stakeholders is vital.
• Salesforce Expertise: Your deep technical knowledge will be instrumental in designing, configuring, and maintaining Salesforce solutions that align with our business objectives. You may also lead or contribute to Salesforce-related projects, including system upgrades, migrations, and new implementations.
• Technical Mastery: You'll use your proven track record of crafting custom solutions and automations within Salesforce to enhance sales, marketing, and service operations. Your problem-solving skills will be integral in dissecting complex technical challenges and developing elegant solutions.
• Integration and Data Management: Designing and implementing data integration solutions to connect Salesforce with other systems, such as ERP, marketing automation, or customer support platforms. Ensuring data quality and consistency by developing and enforcing data governance best practices.
• Reporting and Analytics: Creating and maintaining custom reports and dashboards to provide insights to stakeholders for data-driven decision-making. Analyzing key performance indicators (KPIs) and providing recommendations for continuous improvement.
• User Training and Support: Providing training and support to Salesforce users, ensuring they can effectively use the platform to meet their needs. Addressing user inquiries and troubleshooting issues as they arise.
• Documentation and Best Practices: Documenting system configurations, customizations, and processes to ensure knowledge sharing and adherence to best practices. Staying up-to-date with Salesforce releases and new features to identify opportunities for enhancements.
  
  

What You’ll Bring

To excel in this role, you'll need to bring the following qualifications and attributes:

• Salesforce Mastery: 5+ years of experience with the salesforce ecosystem either in a professional services setting or directly at customer sites as an implementer- must!
• Excellent communication skills in a global environment - must!
• Deep knowledge of sales & support processes.
• Documentation and Best Practices: A commitment to documenting system configurations, customizations, and processes while staying up-to-date with Salesforce releases and new features.
  
  

More than snacks!

• Office and home hybrid working
• Expand your toolbox with our mentorship program and internal learning tools
• Pet friendly office
• Happy hours
• …and of course a fully stocked kitchen!
  
  

We Recommend

Outbrain is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Did you know "trust" is one of our core values? We apply this value to our day-to-day by working collaboratively on a global scale. With managers and teammates often sitting in other countries and time zones, we value communication, patience, and open-mindedness to all cultural backgrounds. We encourage all ideas, and everyone gets a seat at the table!

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups –employee-led groups in which we debate topics and drive change. From OB Green (environmental), OB WE (women empowerment), OB Good (charitable initiatives) to OB4E (diversity, equity, and inclusion), you’ll be able to share your passions with likeminded people.

Dive into the Outbrain experience via our Instagram account!

Hungry for more? Have a closer look at exploring our company manifesto, Youtube channel , Outbrain Culture blog and social media channels Facebook, Instagram and LinkedIn.