HR Shared Services Manager

We are looking for a HR Shared Services Specialist to join our People Team, contributing to operational excellence as we continue to scale and drive digital and financial inclusion across our markets.

The Shared Services team plays a vital role in streamlining processes, enhancing efficiency, and providing high-quality support for all human resources functions. This includes data management, employee services, and fostering best practices to elevate organizational performance.

As a key member of the Shared Services team, you will play a pivotal role in driving operational excellence within the People team. You will focus on streamlining HR processes, enabling employee relations, and delivering high-quality support across various HR functions.

By collaborating on shared services projects and implementing best practices, you will help create seamless and efficient experiences for employees while contributing to the overall success of the organization.

About Us

At M-KOPA, the Shared Services team is at the heart of driving operational excellence within the People team. This team ensures the smooth execution of HR processes, focusing on improving efficiency and delivering exceptional support across all human resources functions. From enabling employee relations and shaping policy development to managing onboarding and offboarding processes, Shared Services plays a vital role in enhancing the employee experience.

Joining this team means being part of a group that values collaboration and innovation, consistently working to implement best practices that elevate organizational performance. Guided by M-KOPA’s values of Progress, Humility, and Excellence, the Shared Services team is dedicated to creating seamless processes that empower employees and contribute to the company’s mission of driving digital and financial inclusion.

If you are passionate about optimizing HR operations and thrive in a collaborative environment, this role offers the perfect opportunity to make a meaningful impact.

For Hybrid/On-site roles:

This is a (hybrid) role, you would be working from our offices in (Nairobi, Accra, Lagos, Kampala or Johannesburg), partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Head of Share Services.

Expertise

The Shared Services team plays a crucial role in ensuring operational excellence within the People team. This team is dedicated to streamlining processes, improving efficiency, and delivering high-quality support for all human resources functions. Their responsibilities include data management, employee services, and implementing best practices that enhance overall organizational performance.

The Shared Services team is dedicated to fostering seamless collaboration and effective communication, ensuring a smooth experience for both employees and the People team. This role encompasses key responsibilities such as policy development, providing support for local onboarding and offboarding processes, participating in Shared Services projects, and offering general HR administration support. To excel in this position, candidates should bring proven HR experience with a focus on shared services and business partnering, expertise in employee relations and policy development, strong analytical and problem-solving skills, exceptional collaboration and communication abilities, and, ideally, knowledge of global employment laws and regulations.

If you thrive in a fast-paced, collaborative setting and are passionate about optimizing HR operations to enhance organizational success, this role is for you.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.