Help Desk / IT Support Specialist

Description:

We are seeking a skilled and motivated IT Support Specialist to join our team and provide high-quality technical support for end-users in a large organizational environment. This role focuses on troubleshooting, resolving technical issues, and maintaining smooth IT operations across multiple systems and platforms.

The position is fully on-site.

Responsibilities

• Provide phone and remote support to end-users for IT-related issues.
• Troubleshoot and resolve complex issues in Windows 10/11, Office 365, and related applications.
• Manage and maintain Active Directory accounts, permissions, and group policies.
• Support VDI environments and endpoint hardware.
• Assist with network and communication-related issues.
• Document incidents, solutions, and system configurations.
• Collaborate with IT teams to ensure seamless service delivery and system integration.
• Provide user training and guidance on IT tools and processes.

• 2–3 years of hands-on experience in IT support / Help Desk roles.
• Proven experience in organizational IT environments (medium to large organizations).
• Strong knowledge of Windows 10/11 and Office 365.
• Experience with Active Directory and VDI environments.
• Experience troubleshooting hardware, network, and endpoint issues.
• Excellent interpersonal and communication skills.
• Hebrew – high proficiency (spoken and written).
• English – good reading and writing skills.
• Ability to work independently, multitask, and manage priorities.

• Advantages
• IT certifications or additional training courses in relevant fields.
• Military technology experience (IDF / RAM or equivalent).
• Familiarity with IT service management tools (ticketing, monitoring).