Help Desk Support Representative

Description:

abra Professional Services is looking for a Help Desk Support Representative to join our Information Systems Department.

The role involves providing day-to-day technical support to company employees in a dynamic and technologically advanced environment.

Job Description:

• Provide Tier 1 technical support to employees, both onsite and via remote access
• Troubleshoot hardware and software issues on end-user workstations and peripheral equipment
• Use remote support tools to diagnose and resolve technical problems
• Manage users and permissions in organizational systems using Active Directory (AD)
• Support and maintain VDI environments (virtual desktops)
• Work with information security systems and follow organizational security policies
• Document incidents, resolutions, and procedures in a ticketing system
• Collaborate closely with IT, System, and Information Security teams

• Background experience from an organizational support center or as a PC technician within an organization (not a lab environment).
• Troubleshooting via remote takeover, including knowledge of remote connection tools/software.
• Managing permissions in monitoring/control systems through Active Directory (AD).
• Managing local permissions for systems that are not connected to AD.
• Experience working with VDI computers and information security systems.
• Availability to work on Fridays at least twice a month (08:30–14:30), compensated with another day off during the same week.