Customer Success Manager

Description:

abra's abra cloud division is seeking an customer success manager to join our team in HaPnina 8 Ra'anana. We are looking for a Customer Success Manager (CSM) responsible for managing and growing strategic customer accounts while delivering an exceptional customer experience. The primary objective of this role is to drive customer value and sustainable growth for Abra cloud. The CSM will develop strong business, technical, and personal relationships with customers, leveraging a deep understanding of their industry, business objectives, technology environment, and challenges. By serving as a trusted advisor, the CSM ensures customers maximize the value of their partnership with Abra cloud.

Key Responsibilities:

• Partner with customer stakeholders to identify objectives, challenges, priorities, and success metrics, translating them into annual business plans and measurable KPIs.
• Execute against customer plans by coordinating the appropriate technical, operational, and financial resources to ensure an outstanding customer experience.
• Identify opportunities for customers to accelerate their business outcomes through AWS cloud technologies and Abra cloud services.
• Advise customers on available cloud funding and credit programs to unlock additional value.
• Maintain an accurate sales pipeline and successfully close growth opportunities.
• Promote participation in customer satisfaction and NPS surveys.
• Participate in Quarterly Business Reviews (QBRs) and provide clear summaries of customer engagement and progress.

• At least 3 years of experience in customer success management
• Excellent English proficiency
• Experience working with: Salesforce

Advantages:

• Familiarity with the Amazon environment

Personality requirements:

• Professional, personable, and customer-focused.
• Excellent communication and interpersonal skills.
• Adaptable, confident, and able to build rapport with diverse stakeholders.
• Eager to learn and continuously develop expertise.
• Self-motivated, proactive, and effective at prioritizing responsibilities.
• Collaborative team player.

location: HaPnina 8 Ra'anana (hybrid)